Terms of service

This website is operated by Wright London. Throughout the site, the terms “we”, “us”, and “our” refer to Wright London. Wright London offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, and policies stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, merchants, and content contributors.

If you do not agree to all of the terms and conditions, you may not access the website or use any services.

Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update or change any part of these Terms by posting updates on the website. Continued use of the site constitutes acceptance of any changes.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction when using the Service. You must not transmit viruses or malicious code. Any breach of these Terms will result in immediate termination of Services.

GENERAL CONDITIONS

We reserve the right to refuse service at any time. Any refusal will comply with applicable United Kingdom consumer protection laws.

Your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Headings used in this agreement are for convenience only and do not affect interpretation.

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Content is provided for general information only and should not be relied upon as the sole basis for decision-making.

Historical information may appear on the site for reference purposes only. We reserve the right to modify content at any time but have no obligation to update it.

MODIFICATIONS TO SERVICE AND PRICES

Prices for products may change without notice. We may modify or discontinue the Service at any time without notice.

We are not liable for any modification, price change, suspension, or discontinuation of the Service. Any changes apply to future orders only and do not affect orders already placed.

PRODUCTS OR SERVICES

Some products may be available exclusively online and may have limited quantities. While we make reasonable efforts to display products accurately, we cannot guarantee that your device’s display reflects colours or details perfectly.

We reserve the right to:

Limit sales to any person, region, or jurisdiction
Limit quantities of products
Discontinue products at any time
Change product descriptions or pricing without notice

We do not guarantee that products or services will meet expectations or that errors will be corrected.

BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. Limits may apply per person, household, or order.

You agree to provide current, complete, and accurate purchase and account information and to update it as needed. For more information, please review our Returns Policy.

OPTIONAL TOOLS

We may provide access to third-party tools without monitoring or control. Use of such tools is entirely at your own risk. Any future services will also be subject to these Terms.

THIRD-PARTY LINKS

Certain content or services may include third-party materials or links. We are not responsible for third-party websites and assume no liability for their content or services.

USER COMMENTS, FEEDBACK, AND SUBMISSIONS

If you submit comments, feedback, or other content, you agree that we may use them without restriction. We are not required to keep submissions confidential, compensate you, or respond.

You are solely responsible for your submissions. We may remove content that violates laws or these Terms.

SHIPPING AND TAXES

Orders are processed within 1–2 business days.

Estimated in-transit time is 5–9 business days.
Estimated total delivery time is 6–11 business days (processing + transit).

Delivery estimates are not guaranteed and depend on courier performance. Once dispatched, delivery is the responsibility of the courier.

Orders are processed on business days only. We do not process or dispatch orders on Saturdays or Sundays.

We offer free standard shipping within the United Kingdom.
All prices are displayed in GBP. Any applicable VAT is included where required by law.

ERRORS, INACCURACIES, AND OMISSIONS

We reserve the right to correct errors, update information, or cancel orders without prior notice. We are not obligated to update information unless required by law.

PROHIBITED USES

You are prohibited from using the site for unlawful purposes, violating laws, infringing rights, harassment, submitting false information, uploading malware, scraping data, or bypassing security features. Violations may result in termination of access.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Use of our Service is at your own risk. Products and services are provided “as is” and “as available” unless otherwise stated.

To the fullest extent permitted by law, Wright London and its affiliates shall not be liable for any damages arising from your use of the Service, including loss of profits or data.

SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions remain valid and enforceable.

TERMINATION

These Terms remain in effect unless terminated by either party. We may terminate or suspend access for violations of these Terms.

ENTIRE AGREEMENT

These Terms, together with our posted policies, constitute the entire agreement between you and Wright London. Where conflicts arise, applicable HK consumer law shall apply.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

CANCELLATION AND RETURNS

We recommend contacting
support@wright-london.com
before returning any items.

Return period: 30 days

Items must be unused and in original condition.

Proof of purchase is required.

Return shipping costs are the customer’s responsibility and are non-refundable unless the item is defective.

Refunds are processed within 5 business days after inspection.

COMPANY & CONTACT INFORMATION

Trading Name: Wright London

Wright London is an online-only store with no physical visitor location.

Email:
support@wright-london.com

Phone:
+44 7537 127554

CUSTOMER SERVICE HOURS

(London Time – GMT +0)

Monday to Friday: 9:00 AM – 5:00 PM
Saturday to Sunday: 9:00 AM – 1:00 PM